Shipping Information

We ship all orders via Canada Post from Richmond, BC. Enjoy shopping from the comfort of home—rain or shine.

Canadian Shipping

• Standard Shipping: Most orders cost $18–$23, depending on size, weight, and destination.

• Letter Mail Option: Just $6 for small, flat items such as:

  • Needles

  • Patterns

  • Stabilizers
    (Not valid for thread or items thicker than 20mm—about a finger’s width)
    If your order qualifies, we’ll automatically refund the difference after shipping.

• Delivery Times:
  Due to ongoing restocking delays, we are currently shipping 1 to 2 times per week.
  Orders typically arrive within 1 to 5 business days after dispatch, depending on your location.

• Tracking: You’ll receive an email with tracking information for parcel shipments.
  Smaller orders shipped in Xpress envelopes may not include tracking.

International Shipping

• Flat Rate: $26.90 CAD

• Minimum Order: $50 CAD
  Exceptions may apply. We’ll contact you if adjustments are needed.

Express Shipping

Need your order faster?
Place your order as usual, then contact us to request an upgrade to Express Shipping.
We’ll weigh your package and send a separate PayPal invoice for the additional cost.

Delays & Backorders

Some items are currently affected by supplier and cross-border shipping delays.
If your order includes a backordered item, we’ll reach out to discuss your options or ship what we have available.

Questions?

If you’re unsure about which shipping option is best or want a quote before ordering, please don’t hesitate to contact us. We’re happy to help.

Payment Methods

We accept the following payment options at checkout:

• Credit Cards: Visa and MasterCard

• PayPal

Prefer to place your order by phone?
Call us at 778-223-2559 (Pacific Time), Monday to Friday between 9:00 AM and 5:00 PM PST.
We are located in Richmond, BC.

Returns & Order Issues

If we’ve made a mistake with your order (such as sending the wrong item), we’ll correct it as quickly as possible and apologize for the inconvenience.

For all other returns:

• Return requests must be made within 30 days of purchase, whether placed online or in person.

• In cases where a refund is issued due to a change of mind, PayPal transaction fees will be deducted from the refunded amount, as these fees are not reimbursed to us.