Shipping Info & Options

It's worth it to receive your special packages delivered by Canada Post...Whenever you go shopping elsewhere, you incur expenses for gas, mileage, parking, etc.  Here you can shop in your pajamas--anytime, rain or shine! 

• Take advantage of $15 OFF Shipping! Spend $200. Apply Coupon code 200 upon checkout. (*some exceptions may apply w/ sale items)
  
• Special Custom Option only $5.00 for letter rate items that qualify for this option: needles, patterns, stabilizer...contact us to inquire if unsure. 
• Possible Delivery pre-arranged, eg: I'm coming to a city near you pickup @show? visiting your Guild...my schedule changes weekly--just ask!
• Private Group Shopping by appointment, contact us. Certain months of the year appointments are not possible due to personal/show schedules--click Calendar to review.
  
• Curbside Pickup Option or In-Person is possible for customers attending Events where we will be a vendor. Pre-paid orders to be available for pick up in our SHOW BOOTHS provided orders are received 2 weeks prior.  Leave a note within order process indicating which show/day you plan to pickup.
• Canadian Postal rates are assessed according to dimensions and weight of package, plus fuel surcharge subject to change. Average packages range from $14 to $18 depending on destination. Expect to pay almost the same amount for multiple spools of thread as you would for a single spool since it qualifies as "parcel rate via Canada Post"--you may choose to order extra items to make it more worthwhile.
• We usually every 2-3 days, which ensures you receive your special packages from 1 to 5+ business days depending on distance. 
• Overweight/oversized items and 'remote' destinations could be subject to postage adjustments. We will automatically send a PayPal invoice for this difference when this occurs. 
• Our postage fees are rated for most Canadian destinations and are kept as low as possible for your benefit. If you have queries contact us.
  
• Int’l Shipping Fees are $18.90 flat rate (subject to adjustment). Minimum Int’l orders are $50. You will be notified otherwise; exceptions apply.
  
• Express Canada Post Option for fastest delivery can be arranged for select locations. Either process your order normally choosing regular postage; contact us after ordering to request Expedited Service. We will weigh your package and send a followup PayPal invoice with additional shipping OR submit a message through our website to inquire before you purchase.

Payment Methods 

• Upon checkout process our system offers the choice of PayPal or cards: Visa or MasterCard
• E-Transfers are accepted from Canadian banks. Upon checkout notify us with chosen password and we will reply to confirm.

Returns Policy

• If we have made an error in shipping the wrong item we will endeavour to correct the error asap; we apologize in advance for the inconvenience. However, our PayPal fees will be recovered from customer orders where applicable. (There is a customer cost to ‘changing your mind’ unfortunately. )
  
• There are exceptions where a return is possible; however, notification must be received within 30 days of purchase whether on-line or otherwise.