Shipping Info & Options
It's worth it to receive your special packages delivered by Canada Post...Whenever you go shopping elsewhere, you incur expenses for gas, mileage, parking, etc. Here you can shop from the comforts of home--anytime, rain or shine!
- Take advantage of $15 OFF Shipping! Spend $200. Apply Coupon code 200 upon checkout. (*some exceptions may apply w/ sale items)
- Special Custom Option #2 is $5 for "letter rate" items that qualify for this option: needles, patterns, stabilizer...contact us to inquire if unsure. This is 1 of 2 Options shown upon checkout. It is NOT applicable to THREAD or items thicker than 20mm (finger thickness). You will owe $10!
- POSSIBLE Delivery $5 pre-arranged contact us ahead. Temporary offer for some 'local areas' minimum orders apply depending on location.
- Curbside Pickup Option for customers on Vancouver Island and/near Qualicum River Falls. Set up appointment time for pickup & directions. After Covid we will no longer offer this option.
- Canadian Postal rates are assessed according to dimensions and weight of package, plus fuel surcharge subject to their increases. Average packages range from $16 to $18 depending on destination. Expect to pay almost the same amount for multiple spools of thread as you would for a single spool since it qualifies as "parcel rate via Canada Post"--you may choose to order extra items to make it more worthwhile.
- We usually ship 2-3 times per week (during Covid) to ensure you receive your special packages from 1 to 5+ business days depending on distance.
- Our postage fees are rated for most Canadian destinations and are kept as low as possible for your benefit. If you have queries contact us.
- Int’l Shipping Fees are $18.90 flat rate (subject to adjustment). Minimum Int’l orders are $50. You will be notified otherwise; exceptions apply.
- Express Canada Post Option for fastest delivery can be arranged for select locations. Either process your order normally choosing regular postage; contact us after ordering to request Expedited Service. We will weigh your package and send a followup PayPal invoice with additional shipping OR submit a message through our website to inquire before you purchase.
Payment Methods
- Upon checkout process our system offers the choice of PayPal or cards: Visa or MasterCard
- E-Transfers are accepted from Canadian banks. Upon checkout notify us and we will reply to confirm.
Phone calls usually accepted (Mon-Fri) between 9:00AM and 1:00PM pst to coordinate with shipping schedules.
Returns Policy
- If we have made an error in shipping the wrong item we will endeavour to correct the error asap; we apologize in advance for the inconvenience. However, our PayPal fees will be recovered from customer orders where applicable. (There is a customer cost to ‘changing your mind’ unfortunately. )
- There are exceptions where a return is possible; however, notification must be received within 30 days of purchase whether on-line or otherwise.